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Parts Research Specialist

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Date: Dec 29, 2020

Location: Grayslake IL, IL, US, 60030

Company: TVH Group / mateco GmbH

Content Function

We are One. That’s the foundation of our company culture at TVH. We’re the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry.

We’re seeking a people-focused, technical professional with subject matter expertise in automotive or material handling parts to join our team at our Grayslake, IL facility. As the Parts Research Specialist, you’ll respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment.

Essential functions for this role include:

  • Provide part numbers, pricing, product availability, and basic technical information for material handling and industrial equipment, floor sweepers/scrubbers, aerial lift equipment and light construction equipment to customers and employees verbally and/or via electronic communication.
  • Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees.
  • Navigate and use the ERP system and other company databases and programs to ensure accurate and timely customer service.  
  • Complete -and may lead- well defined moderately complex tasks/projects
  • Understand TVH’s Mission, Vision, Values, and culture

Qualified candidates will possess a High School Diploma or equivalent with mechanical aptitude and a proven track record in providing excellent customer service. Additional qualifications for the position include: 

  • Must possess a minimum of 2 years work experience performing substantially similar essential functions
  • Must possess a minimum of 2 years customer service experience
  • Demonstrates proficient research and analytical skills with a minimum of 2 years related experience
  • Demonstrates intermediate proficiency navigating the Internet and company computer systems and databases
  • Demonstrates the ability to take on new challenges with a self-starter attitude and philosophy 
  • Demonstrated ability to collaborate in an effective, positive manner in a team environment
  • Demonstrates effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization
  • Demonstrates a high level of professionalism, service, and discretion with confidential and sensitive information  
  • Candidates with experience in the material handling industry, automotive aftermarket industry and/or experience working in a call center environment are highly preferred.   
  • Bilingual English/Spanish skills a plus!

TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program or grab your laptop for a quick walk on one of the treadmills located on our Grayslake campus. That’s just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here. Don’t wait a minute longer. Apply today to join the TVH team.




Nearest Major Market: Chicago

Job Segment: Developer, ERP, Call Center, Research, Technology, Customer Service