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CX Designer

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Datum: 30-jun-2022

Plaats: WAREGEM, BE, 8790

Bedrijf: TVH Group

 

CX Designer 

Function

 

 

As a customer experience designer you get the chance to use your expertise to define and deliver outstanding customer experiences.
Based on thorough understanding of our customers and your insights in the customer journey you help drive the TVH customer experience strategy.
Next to this, you promote a customer-driven mindset by implementing and coordinating cx-related projects and action plans using customer centric methodologies such as design thinking.

 

Your responsibilities are amongst others:

 

  • Use and interpret customer insights to help building outstanding customer experiences 
  • Translate improvement opportunities into concrete projects and action plans in order to realize CX objectives
  • Take up a consultative role and represent the customers when collaborating and brainstorming with cross-functional teams in order to stimulate customer centric thinking and design
  • Share and define best practices with regards to customer experience in order to develop a shared customer vision

 

 

Profile

 

 

  • Master degree or equivalent by experience;
  • min 3 years of relevant experience in project / CX domain
  • Grasp and apply the concepts of CX design, project and change management
  • Thinks outside in, customer centric mindset
  • Ability to communicate effectively with stakeholders 
  • Ability to lead workshops/brainstorms
  • Ability to make recommendations, solution oriented
  • Autonomous, proactive, pragmatic and goal oriented
  • Very good written and verbal communication skills in English. Any other language is a plus
  • Ability to adapt your style depending on the situation.

 

 

This is working at TVH

 

 

  • A competitive salary with benefits such as meal vouchers and insurance
  • Flexible working hours and a healthy work-life balance
  • 20 paid vacation days and 12 WTR days
  • An easily accessible work location (but remote work is also possible)
  • A people-centric culture where your fitness and mental well-being matter
  • Healthy lunches and weekly fruit days. 
  • Lunch breaks and sports facilities in TVH Park, the company's green zone
  • Access to LinkedIn Learning and many in-house (and external) training courses
  • Fun afterworks and other optional events (e.g. TVH Kaffee)

 

 

 

Questions?

 

Contact Marjan Fockedey via marjan.fockedey@tvh.com


Banensegment: Change Management, Social Media, Management, Marketing